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Refund Policy

If we send you the wrong wine, we'll arrange to have the wine returned to us. If this happens, please email our Customer Service team at info@laureawine.eu 
What if my products arrives broken or a wine is spoiled? 
Shop risk free! We provide a 100% HAPPINESS GUARANTEE. Should your product be faulty in any way, we would ask that you contact us to arrange a refund or have a new order shipped to you. 
To complete your return, we require a receipt or proof of purchase.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@laureawine.eu

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@fratellisaraceni.com

Shipping 
To return your product, you should mail your product to: Laurea Company s.r.o., 1. Mája 6, 943 60 Nána, Slovakia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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